General
Sellers
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Can I offer a car from abroad?
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What is the fee for selling my Collectable via the platform?
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How can I enlist my car?
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How do you determine if my car is a Collectable?
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Can I influence the start and end-date of my Collectable's auction?
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What is the normal auction duration?
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What's the process from car listing to sale?
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Once my Collectable is approved for listing, what information do you require?
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How much details do you require about my Collectable?
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Can I set the minimum sales price ('reserve') for my Collectable?
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What happens once my The Collectables auction has started?
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Can I make changes once the auction has started?
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Can I bid on my own car to increase the price?
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Do I have to entertain viewings of my Collectable?
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Do I have to allow my Collectable to be checked (independently)?
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Can I remove my Collectable from an active auction?
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Is it certain that my Collectable will be sold?
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What happens if the minimum sales price ('reserve') of my Collectableisn't achieved?
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Who writes the description of my Collectable?
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How will the buyer get in contact with me (to arrange the payment)?
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What happens if the winning bidder doesn't finalize the transaction?
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What happens after the auction finishes?
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I'm considering listing my Collectable but don't want to register yet, now what?
Buyers
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How can I register so that I join the bidding?
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I see the price of the Highest Bid increasing in the days after the auction has ended. How is that possible?
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How can I place a bid?
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Can I view and or inspect the car prior?
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What is iDIN and why do you use it?
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I don't have a Dutch bank account
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Why is the number of cars in the auction limited?
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I am trying to place a bid but cannot get my bid through?
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How does the Bid Butler work?
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Where is the minimum sales price ('reserve') listed?
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What are the minimum bid increments?
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I don't have time to follow the auction online, what should I do?
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Can I cancel or retract my bid?
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I accidentally bid an excessive amount, what shall I do?
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What is your 'anti-sniping' policy?
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How do I know whether a Collectable has a 'reserve' or not?
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What is the commission for the Collectables payable by the buyer?
The commission for cars advertised from 1-1-2024 is 10% of the winning bid with a minimum of EUR 300 including VAT.
The Collectables may decide to vary the commission for certain lots. This can always be seen during bidding in the bid overview before you finalise your bid.
This is only the cost for the platform and is not a down payment to the seller or an initial contribution to additional costs such as transport, insurance or other matters to be arranged after the purchase.
The seller does not pay any fees to The Collectables for selling a Collectable through our platform.
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Upon completion of the auction, how do we finalize the transaction?
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Can I get in contact with the seller?
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I cannot physically meet the seller, how can we transfer the ownership of the car?
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What happens if the minimum sales price ('reserve') isn't achieved?
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Is a Collectable covered by any sort of warranty?
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What happens if the Collectable reveals a defect that wasn't listed in the description?